Challenge:

A leading telecom provider struggled with slow incident handling and lack of transparency across its legacy systems. Multiple tools created silos between CRM, network monitoring, and ticket management platforms, resulting in service delays and SLA breaches.

Solution:

DCase unified the company’s incident and alarm management processes under a single, event-driven platform. Integrated with CRM and monitoring systems, it provided real-time visibility, automated root-cause correlation, and proactive SLA tracking through its Smart Analytics module.

Impact:

• 35% faster incident resolution and significant downtime reduction.
• Unified operational view for 200+ agents managing 2,500+ monthly tickets.
• Improved SLA compliance and end-to-end service continuity across all channels.

Challenge:

The lab’s internal test and approval workflows were handled manually, leading to long turnaround times and difficulties meeting regulatory traceability requirements.

Solution:

By adopting DCase, the lab digitized and automated its full test lifecycle — from request submission to report delivery. The platform’s dynamic forms and advanced workflows ensured complete visibility and compliance at every stage.

Impact:

• 42% faster test completion times with full audit trail.
• 1,000+ test processes executed monthly with transparent reporting.
• Strengthened regulatory compliance and customer trust through measurable reliability.

Challenge:

A public organization relied on outdated systems for internal service requests, resulting in slow response times and limited accountability.

Solution:

DCase was implemented as a centralized service management portal connecting departments, automating requests, and providing live dashboards for transparency. Reporting and traceability features ensured accountability and simplified audits.

Impact:

• 100% audit traceability and faster response cycles.
• Smooth migration from legacy systems within one week.
• Increased citizen satisfaction and confidence in digital public services.