Revolutionizing Service Management with DCase

DCase is more than just a tool, it's a comprehensive platform engineered for modern businesses that demand automation, adaptability, and intelligence. Unlike typical service management that struggle with rigid structures and slow adaptation, DCase is a next-generation, modular, and API-driven service management platform that brings efficiency, automation, and scalability into one unified system.

Start Your transformatıon

Key Features & Core Capabilities

Empowering Teams with Intelligent, Scalable, and Automated Solutions

Dynamic Form & Template Designer

Build Processes with No-Code Adaptability

Drag-and-Drop Form Designer: Configure tickets, service requests, and incident forms effortlessly.
Conditional Fields & Role-Based Visibility: Ensure each team sees only relevant data.
Dynamic Workflow Triggers: Automate responses based on ticket categories or priorities.
Versioning & Audit History: Track changes and maintain compliance with historical templates.

Advanced Workflow Management

Transform Operations with Automation

Pre-Built BPMN Integrations: Seamlessly define automated workflows.
Rule-Based Execution: Automate routing, approvals, and escalations.
Event-Driven Triggers: React dynamically to changes in ticket status.
Custom API Integrations: Extend automation beyond internal workflows.

Embedded Advanced Reporting & Analytics

Turn Data into Actionable Insights

Custom Dashboard Builder: Visualize service metrics with flexible widgets.
Trend Analysis & Predictive Insights: Identify performance bottlenecks.
Scheduled Reporting: Automate delivery of key reports to stakeholders.
Multi-Level Data Filtering: Drill down into ticket and SLA data instantly.

Incident & Request Management

Fast-Track Issue Resolution with Smart Automation

Automated Ticket Categorization: Reduce manual effort in ticket triage.
Real-Time Incident Alerts: Detect and respond to disruptions instantly.
Root Cause Analysis: Identify patterns behind recurring IT issues.
Self-Service Portals: Empower users with self-resolution suggestions.

SLA & OLA Management

Ensure Service Continuity with Automated Monitoring

SLA Templates & Time-Based Rules: Automate SLA tracking and breach escalation.
Auto-Triggered Notifications: Alert teams before deadlines are missed.
Escalation Workflows: Redirect unresolved issues automatically.
Compliance Dashboards: Visualize SLA adherence in real time.

Role-Based Access & Security Management

Granular Control for Enterprise-Scale Operations

Multi-Tenant Isolation: Securely manage multiple organizations from a single platform.
Token-Based API Authentication: Ensure secure external integrations.
RBAC with Fine-Tuned Permissions: Assign feature-level access by role.
Audit Logging & Monitoring: Maintain complete visibility into user activity.

Seamless API-Driven Integrations

Extend & Connect with Enterprise Ecosystems

REST API with Full Capabilities: Enable two-way data sync.
Pre-Built Connectors for CRM & ERP: Streamline data flow between enterprise apps.
Webhooks & Event Subscriptions (Upcoming): Trigger external actions in real time.
Marketplace Expansion (Upcoming): Future roadmap includes third-party plugin integration.

The Next-Gen Service Management

Seamless, Scalable, and Smart Operations

DCase is designed for organizations looking to optimize service management through automation, flexibility, and deep analytics. Its modern architecture and enterprise-grade scalability ensure that businesses of all sizes can enhance efficiency, minimize downtime, and optimize service outcomes.

Streamline operations with fully customizable workflows and automation
Ensure SLA compliance with dynamic tracking and escalation mechanisms
Gain deep insights with embedded real-time analytics and dashboards
Secure and scale service management with robust access control and API integrations