DCase: Redesign Your Services with a Modern Service Management Platform

What is DCase and Why Was It Developed?

DCase is an advanced, modular, API (Application Programming Interface)–based service management platform that brings together information technology teams and other departments in the era of digital transformation. The purpose of DCase is to increase operational efficiency, expand automation, and integrate all business processes with each other.

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Core Components of DCase: Workflow and Management

DCase provides end-to-end service management with smart forms, automation engine, reporting, SLA (Service Level Agreement) tracking, and integrated systems.

Dynamic Form and Template Designer: Without the need for coding, you can create custom forms for calls and requests with drag-and-drop, personalize processes with role-based views and conditional fields.

Advanced Workflow Management: With BPMN (Business Process Model and Notation)–based predefined flows, rule-based processing, approval workflows, and API (Application Programming Interface) support, you can automate repetitive tasks.

Incident and Request Management: You can benefit from user-friendly services with automatic call creation by category, real-time alerts, root cause analysis (RCA), and a self-service portal.

SLA/OLA (Service Level Agreement / Operational Level Agreement) Tracking: With SLA templates, you can access automated processes, early reminders, violation management, and live performance dashboards.

Reporting and Analytics: You can gain powerful insights with custom dashboards, analytics, scheduled reporting, and multi-level data filtering.

Asset and Template Management: Track the lifecycle of IT (Information Technology) assets and document your processes with the template manager.

Security and Access Management: With multi-tenant monitoring, API tokens (API keys), role-based access control (RBAC), and detailed audit features, it is suitable for enterprise-scale operations.

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Form Creation Template

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Why Should You Choose DCase?

DCase stands out from other platforms by:

  • Combining the core building blocks at the heart of ITSM — such as SLA (Service Level Agreement), process automation — into modern, API-supported, and flexible modules,
  • Bringing IT and other departments together on a common platform to provide clarity to the organization,
  • Offering user-interactive processes instead of the traditional support model, through self-service and automation-based approaches.

Who is DCase For?

DCase is suitable for:

  • Medium and large-scale enterprises,
  • IT service desk, support, and infrastructure teams,
  • Organizations that want systemic process management with methodologies such as ITIL, Lean, and Six Sigma,
  • All technology-oriented organizations that require SLA (Service Level Agreement) tracking or self-service portal functionality.

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Benefits of DCase

  • Increased Efficiency: With DCase, you can achieve up to 45% reduction in manual work. Form design, workflow, and SLA alerts speed up routine tasks.
  • Proactive IT Operations: Downtime decreases with real-time analytics that prevent problems before they occur.
  • Business and IT Alignment: Integration between business processes and IT operations provides transparency and financial efficiency.
  • Modular and Scalable Infrastructure: Additional modules can be activated or deactivated; thanks to its flexibility, the system easily adapts as the organization grows.
  • Secure and Manageable System: With RBAC (Role-Based Access Control), audit logs, and API-controlled architecture, corporate security standards are met.

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Workflow Management

Value Map of the DCase Service Management Ecosystem

DCase provides distinct values and advantages depending on its focus areas. You can find the summarized information in the table below:

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DCase is a service management product designed for the digital age that combines technology, automation, analytics, and integration. Rather than a classic system-focused approach, it offers a user-centric and proactive service method integrated with business processes. It is a strong candidate for all organizations that want to transform their teams from an operations center into value-generating business solution partners.

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